Privacy Policy – Origin Hotels

At Origin Hotels, we are committed to safeguarding your personal information with the highest standards of privacy and transparency. This Privacy Policy outlines how we collect, use, protect, and manage your data when you interact with our website, make a reservation, or stay at our property. By using our services, you consent to the practices described herein.

1. Information We Collect

To provide a seamless booking and hospitality experience, we may collect the following categories of information:

• Personal Identification Details: Full name, phone number, email address, postal address
• Government ID Information: Any legally required identity proof collected during check-in
• Payment & Billing Information: Processed securely through PCI-compliant payment gateways
• Booking & Stay Information: Stay dates, room type, preferences, special requests, transaction history
• Technical & Website Usage Data: IP address, browser type, device information, access logs, and cookies

2. Purpose of Data Collection

We collect and process your information strictly for legitimate and service-oriented purposes, including:

• Facilitating online reservations, check-ins, and guest service requests
• Improving our hospitality services, operational efficiency, and user experience
• Sending booking confirmations, reminders, invoices, and service-related communications
• Ensuring compliance with legal, regulatory, and security obligations
• Responding to queries, feedback, or customer support requests

3. Legal Basis for Processing Your Information

We process your data under one or more of the following legal bases:

• Consent voluntarily provided by you
• Execution of a reservation or service contract
• Compliance with applicable laws and regulatory requirements
• Legitimate business interests such as security and service enhancement

4. Sharing & Disclosure of Information

We respect your privacy and do not sell, trade, or rent your data. Information may only be shared with:

• Payment processors for secure transaction handling
• Internal hotel departments for fulfilling your booking and service requests
• Government or law-enforcement agencies when legally mandated
• Technology partners who assist in website hosting, security, or analytics (under strict confidentiality)

5. Cookies & Digital Tracking

Our website may use cookies and similar technologies to:

• Enhance site functionality and personalize the user experience
• Measure website performance and improve navigation
• Understand traffic patterns and enhance security

You may disable cookies in your browser settings; however, certain website features may not function optimally.

6. Data Security & Protection

We implement industry-standard administrative, technical, and physical safeguards to protect your information, including:

• SSL encryption for all website data transfers
• Restricted access to personal data on a need-to-know basis
• Regular system audits and security monitoring

While we take extensive precautions, no digital transmission method is 100% secure. We continuously enhance our security measures.

7. Retention of Information

We retain your data only for as long as necessary to fulfil the purposes stated in this policy, or as required under applicable law.

8. Your Rights & Choices

You have the right to:

• Request access to the personal information we hold about you
• Request corrections for inaccurate or incomplete data
• Request deletion of your data, subject to legal obligations
• Withdraw consent where processing is based on consent
• Opt-out of non-essential marketing communications

9. Policy Updates

We may revise or update this Privacy Policy periodically to reflect changes in our operations or legal requirements. The latest version will always be available on this page.

10. Contact Information

For privacy-related queries, requests, or concerns, you may contact us at: